Efficient Ordering of VIP Jet Catering

Last week we again received several hand-written catering orders from flight attendants which caused some confusion to the caterers. We therefore decided to post the major mistakes that VIP flight attendants make when ordering catering.

1. Forget to order some items. Most often forgotten items: juices, bread, flowers. These items then need to be re-ordered.

Our recommendation: go mentally through your flight before you send the order and ask yourself:

  • How many passengers will there be?
  • How long will the flight be?
  • What is the cultural background of my passengers?
  • Are there special requests to be considered (if charter flight, check with the OPS of your company).
  • Did I write down really all the items that I will need?
2. Quantities not mentioned. Tell the caterer exactly how much (or how many) of each item you need (numbers, litres, grams). 
Otherwise,the caterer will have to clarify with you later. Such unnecessary conversations can easily be avoided. 

3. Missing aircraft registration. The caterer needs to know exactly to which aircraft he has to deliver the catering. In case he hands over the catering to the handling, he needs to tell the handling to which airplane the catering needs to be delivered. The caterer usually writes the aircraft registration clearly visible somewhere onto a catering box. 

4. No information about handling. Important for the caterer to know where exactly to hand over the catering (specially important if there are several handlings).

5. Hand-written orders sent via fax are often not readable! Consider that readability of fax is often bad. We have seen many orders that were almost unreadable! Lots of communication is then needed for the caterer to clarify everything. This takes also your time! Our recommendation: use the DeliSky order system. It generates a perfectly readable pdf file and sends it to the caterer.

6. No cost control and catering over budget. Flight attendants hardly ever calculate catering costs for many reasons (prices not available, not enough time, just too much of tedious work). Suggest you to have a look at the DeliSky order system. It allows you to check your catering cost easily and for free (www.delisky.com) Do know several European Chief Fligh Attendants who work for smaller and larger business aviation companies who use DELISKY and  I do receive constantyl very good feedback about this company.

7. Improper delivery time. it is very important to allow for some time buffer between delivery and departure time. Flight attendants should order the catering do be delivered at least 2 hours before departure. This gives them enough time to properly store the catering in the galley even if the passengers arrive early or if the caterer is delayed due to traffic jam.

 8. Unknown catering suppliers. Quality and prices of different catering providers can vary a lot. Very often the handling recommends a certain caterer which is not necessarily the best one. This is because some caterers cooperate with certain handling companies and sometimes the caterer pays them a commission for orders placed through the handling. So be careful and don’t rely on the recommendations of the handling! It is better to get independent information about the quality standards and prices of available caterers.

I do hope that these hints will help you in making your catering orders more successful in the future!

 Dietmar Duller- Expert for Corporate Flight Attendant Training in Customer Service Excellence-    www.trainingsolutions.ch

Corporate Flight Attendant CURRICULUM VITAE

This week I had two very good job offers for the Middle East posted and I have received many CV’s with mistakes again. I therefore have decided to post the major mistakes which Corporate Flight Attendants make on their CV when applying for a new position. 

  1. They are not investing enough time into their CV by making it look attractive. This is your first impression and as we all know you only have one chance for your first impression!
  2. No chronological logical order is followed. Nobody wants to know first what you did 10 years ago!
  3. Do not forget to write your age. Many ladies happen to forget their ages once they are close to 40 and they all look like 25J
  4. Always mentioned your status. Certain companies will not hire you if you are married. Sorry ladies and gentleman but this is reality.
  5. It is also advised to write your weight and height, as many companies like good looking corporate flight attendants.
  6. Mention your strength and what makes you special. Your future employer wants to know why they should hire you.
  7. Mentioned the types of aircrafts you have been working on before. Many ladies forget this and this is vital information. Often you will be preferred because you are familiar with the specific type of aircraft already.
  8. Includes your duties which you fulfilled while working. For example: Preparation of VIP catering and so forth.
  9. Do not forget to mention the types of Visas which you have. The Russian, American, Chinese and Indian Visa are definatly useful.

10.  Tell them your education and your qualifications. Most Russian Corporate Flight Attendants have a University degreeJ

11.  State which languages you speak and how good you speak them.

12.  Mention your training certificates and documents. Also state the name of the organization who conducted the training.

13.  If you worked for well known commercial airlines before do state for how long you have been working in business and first class. The classical way of becoming a corporate flight attendant is to work before for a well know commercial company.

14.  Do not make it too short or to long .1 page is to short and 6 pages is to long as nobody will read it. 2- 3 pages are recommended.

15.  Consistency is what companies like. Be careful if you are constantly switching jobs. It will be difficult to find a new job if you happen to stay nowhere for long.

16.  PICTURES, PICTURES  AND PICTURES. MY number one reason why I have to refuse many CV’s. The international standard is 2 pictures (head and full body in business dress or uniform). Many people have pictures on which they are on the aircraft, in the garden, on a toy crocodile and whatever else you can imagine!!!!! PROFESSIONAL PICTURES PLEASE!

17.  State if you are willing to relocate. If you are based in Europe and you apply for a job in the Middle East than this is important to know.

18.  Mention your computer skills. Basic computer skills are required from all companies today.

19.  Mention extra activities or volunteer work if you have done some. Do know corporate flight attendants which go to India and spend one month per year with orphans. This makes them special and tells allot about themJ

20.  Be honest and never exceed in your Curriculum Vitae.

21.  Do not use the logo of a school on your CV. Do know one company in Russia where everybody who did this school uses the same format for their personal Curriculum Vitae!

22.  Mention your career objective.

Sincerely hope that this information will be helpful in making your CURRICULUM VITAE better!

Dietmar Duller- Expert for Corporate Flight Attendant Training in Customer Service Excellence-www.trainingsolutions.ch


Re-structuring your Corporate Flight Attendant Curriculum Vitae

Receiving more than 100 Curriculum Vitae within the last year has made take a closer look at this topic.  When receiving such CV’s I am often surprised and ask myself if the applicant is aware what business aviation companies are looking for.  To my surprise applicants often have not much of an idea how a CV should be structured and what it needs to include.

Many times I receive a Curriculum Vitae which is very poor for several reasons.

 Common mistakes are

  • No clear structure
  • Many different font sizes
  • Many different typing styles
  • Not enough personal information
  • No date of birth and status
  • No clear description of their work experience
  • No highlighting of your strength
  • Aircraft types are not mentioned
  • Very poor pictures are attached
  • Pictures in which flight attendants pose are attached
  • Pictures in a former commercial aviation business uniforms are attached

Within the last years I have helped many Corporate Flight Attendants to improve their CV and to make it look attractive for business aviation companies.

Sincerely yours,

Dietmar Duller- Corporate Flight Attendant Training & Recruitment – www.trainingsolutions.ch